Terms of service

Dear customer of Volume Orange,

Thank you for shopping with us.

It is my humble hope that you will only collect great experiences shopping at Volume Orange - also when things don't go as planned and expected. I hope that you will reach out to us with any experience that didn’t live up to your expectations in order for us to help you and in order for us to improve.

Each person in our community and each customer shopping with us are truly important to us, and it is my hope that you will experience this when shopping at Volume Orange and when being in touch with our customer care team.

Anders Bodenhoff & Jonathan Garner




Hereinafter, the Danish limited liability company,

Volume Orange ApS
Business registration (CVR) no. 42613312
Ewaldsgade 7-9
2200 Copenhagen N

is referred to as “Volume Orange”, “us”, and “we”.


1. Application of the terms

The following terms and conditions (referred to also as “T&C”) are entered into between you and Volume Orange and apply to all use of and orders placed on Volume Orange’s website, www.volumeorange.com, and orders made by phone, e-mail, or through our physical stores (henceforth together: the “Website”).

Before you start shopping with us, please contact our Customer Care if there are any aspects of these T&C that you do not understand.

Volume Orange reserves the right to revise the T&C at any time. The date of the latest update is found in the final section of the T&C. Users are responsible for keeping themselves updated with such changes. Please note that the terms and conditions valid for your order are always the terms and conditions that are in effect as of the time that you place your order and not a later version.

2. Placing order

By using the Website and/or placing an order on the Website you confirm that you have read the T&C and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the T&C before you place an order.

Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. Your selection of products may be lost in the shopping cart on the Website; this could be due to internet connection or cookie preferences. In any such case, you will be required to re-enter your selection of products to the shopping cart.

3. Order confirmation

After submitting your order, we will send you an order confirmation email with your order number, details of the product you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an automatically generated acknowledgement that we have received your order and is not an acceptance of the order.

4. Acceptance - Shipping confirmation

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability. Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order. The shipping confirmation or pick-up notification is our acceptance of your order.

5. Availability - Colours - Product Uniqueness

Our goal is to describe the products at our Website and in other digital and physical material as correctly as possible. We use best efforts to ensure that products presented as available on the Website are also in stock and/or that delivery times are duly communicated to you.

Please note that Volume Orange does not guarantee that all products presented on the Website are in stock at the time of your order. If a purchased product is unavailable we will contact you as soon as possible by phone or by email. If we already have received payment for such a product we will refund you the amount of the purchase.

Please note that Volume Orange does not guarantee that delivered products are identical to photos. Some of our products are unique to some extent meaning that it is not possible to make true copies of them. We develop various materials from reusable parts and from consumer and production waste, including plastic, textile, glass, and so forth. For this reason our creations may vary slightly in material and color composition compared to the products showcased on the Website or physical print etc. Some of our products are similar to zebras: They are overall look alikes, however not two are identical. We hope you will understand that it is close to impossible to place 100,000 plastic granulates the same way twice or to source the exact same reusable plastics over the years.

Please note that due to the color settings of your phone, computer and/or screen, the colors of the products shown in the pictures on the Website can differ from their actual colors. Volume Orange cannot be held responsible for any such discrepancy.

Lastly, Volume Orange reserves its right to stop selling a product, a collection or to stop working with designers.

Limited collection releases will remain limited to the limit first stipulated at the release of the limited collection.

7. Prices

The prices and delivery costs shown on the Website include VAT. Any delivery cost is shown in connection with the shipping methods at the checkout stage. The prices and delivery costs shown on the Website may vary from time to time, however in terms of a specific purchase we are bound by the price at the time of placement of that order.

8. Payments

The following payments are accepted.

— Credit cards

Payment can be made by the following credit cards: Visa, Mastercard and American Express. The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once Volume Orange has sent you the order confirmation email. We do our best to make the Website as secure as possible and keep payment info and data safe. We use Shopify Payments which is PCI compliant and supports 3D Secure checkouts. Payment will be debited and cleared from your account upon acceptance of your order by Volume Orange. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Volume Orange, your order will be canceled. We are not responsible for any charges or penalties which may be imposed by the payment provider as a result of payment being processed in respect of your order.

— Paypal

When selecting the PayPal option, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website.

— Stored Credit Cards


— Gift Cards


9. Delivery

— Shipping methods

We offer different shipping methods to meet your needs as further specified when you check out. Dispatch of orders may take up to 7 business days but we aim to dispatch all orders within 24 hours during weekdays, or 1-2 business days during sales periods. Please note that delivery times are provided as guidelines only, and commence from the date of dispatch. The delivery times do not take into account possible delays caused by payment authorization and/or stock availability. If Volume Orange fails to deliver within 30 days, you may have the right to cancel the purchase. Your order will be delivered to your local delivery point. A delivery notification will be sent via SMS or e-mail when your package is ready to be collected or delivered to your home. You are to pick up the delivered package within five days after receiving notification of the successful delivery of your package.

— First-time order policy

For security purposes, Volume Orange reserves the right to ship first-time orders to the cardholder's verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

10. Right of withdrawal and returns

— Withdrawal

You are entitled to withdraw your purchase or exchange your product by submitting or sending notice thereof to Volume Orange within 14 days of the date on which you have received the product. The notice may be sent in different ways. You can use the standard form that can be found https://volumeorange.com/pages/faq#returns. Or please send a notification by e-mail, including information that you will withdraw or exchange your purchase, to customercare@volumeorange.com. If you send us an email we will send you a confirmation upon receiving your notice. Please always refer to your order number in your communication with us. You may wish to keep a copy of your cancellation notification for your own records.

— Refund relating to the right of withdrawal

If you choose to withdraw your purchase in accordance with the terms set forth in this section, Volume Orange will issue a refund of the amount paid to Volume Orange, excluding the shipping cost you have paid for the delivery from Volume Orange to you. Refund may not be free of cost, as you may be required to bear the shipping cost of the refund. Volume Orange will pay the refund within 14 days of the date on which we have received your notice of withdrawal, under the condition that Volume Orange has received the product(s) from you or if Volume Orange has obtained sufficient proof that the products have been sent back to Volume Orange. The refund is made using the same payment method you used at the purchase. Please note that Volume Orange only issues a full refund if the product(s) is in the same perfect condition as at the time of delivery. If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us. Volume Orange then has the right to withhold any such amount of the refund and to set off any such amount in the refunded purchase price. To avoid a deduction, please make sure the product you wish to refund is in the exact same condition as when you received them, with tag and seal still attached. Items that come in a special box or other special packaging must be returned in their undamaged original box or packaging which is considered to be a part of the product.

— Exchanges

Purchased products are exchangeable into a different size and color in accordance with the terms set forth in this section. All exchanges are based on stock availability. If you exchange a product, Volume Orange will pay the shipping costs for the new product.

— Shipping costs for returning or exchanging the products

We do not offer a free return service and Volume Orange will not pay the shipping cost for returning the products in accordance with your right of withdrawal - see below for exchanges. However, if the product is exchanged into a new product at similar price point, we offer a free return service and Volume Orange will pay the shipping cost for returning the products in accordance with your right to exchange.

— Returning the products

Upon your withdrawal or exchange of your purchase, please return the product(s) as soon as reasonably practicable but no later than 14 days after sending your notice. You may return the products by any secure transport.

11. Defective products

If you receive defective products, please notify us immediately. You must always notify Volume Orange within a reasonable time after you have detected that the products are defective. We may ask you to document the defects by photos etc. If we consider the products to be defective, we will deliver a new product or make a refund of the relevant part of your order. Volume Orange acts in accordance with applicable consumer regulation.

12. Copyright Permission Notice & Trademark

Copyright in the documents provided in the Website (including, without limitation, the trademarks of Volume Orange, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Volume Orange. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Volume Orange. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

For press inquiries, please mail us at press@volumeorange.com.

Volume Orange’ trademarks include but are not limited to the Volume Orange name and logo. Please note that your use of this Website does not grant you any rights to use our trademarks.

14. Privacy policy & Cookies

Please see Volume Orange’ separate Privacy Policy which can be found at www.volumeorange.com/policies/privacy-policy.

We use cookies on our website. Please see our separate policy for cookies, which you can find at www.volumeorange.com/pages/cookie-policy.

16. Security

Volume Orange use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. Volume Orange online shop secures communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout. For security reasons, we do not store any payment information in our database.

17. Resale prohibition

You may purchase products on the Website for personal use only and not for resale. By placing an order on the Website, you certify that you are purchasing products for your own personal use and not for resale.

18. Information on the website

Volume Orange cannot promise that the content of the Website is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Volume Orange may, at any time, amend the content of the Website. Although Volume Orange strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Volume Orange cannot be held responsible for any damage caused from using the Website or users not being able to use the Website. Volume Orange cannot guarantee problem-free, uninterrupted, and secure access to the Website.

19. Links

The Website may contain links to other websites beyond our reach. We assume no liability for content or privacy practices of such sites.

20. Violation of rules

Volume Orange reserves the right to seek all solutions available to us against violations of the T&C, including the right to block access to the Website.

21. Responsibility

Volume Orange liabilities to you are limited in each separate case to the T&C unless otherwise is stipulated by law. In no case whatsoever will Volume Orange assume any liability for any indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters, or similar events. Volume Orange’ liabilities to you will never exceed your total purchase amount for each order. In case of force majeure, Volume Orange’ obligations will be suspended. The T&C between you and Volume Orange can, in such cases, be fully terminated by yourself or by Volume Orange.

Product liability

Volume Orange shall only be liable for damage caused by Volume Orange’s products in accordance with the mandatory provisions of the Danish Product Liability Act. Volume Orange shall under no circumstances be liable for any indirect or consequential loss or damage, including but not limited to loss of profit, operating loss, loss of goodwill and loss of any contract.

22. Provisions severability

If any part of these T&C are held to be invalid or unenforceable, such determination shall not invalidate any other provision of the T&C; instead the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of the T&C.

23. Governing law

These T&C are governed by the laws of Denmark (excluding the international sale of goods act). Any disputes pertaining to these Terms and Conditions will be exclusively referred to the district court of Copenhagen, as the court of first instance. Please also note that you can also file possible claims against Volume Orange before the Danish National Board for Consumer Disputes (ARN) (Forbrugerklagenævnet or other relevant public instance).

24. Company information

Volume Orange ApS

Ewaldsgade 7-9

2200 Copenhagen N

E-mail address: hello@volumeorange.com

The latest update of the T&C of Volume Orange was made in June, 2022