Cookie Policy

What are cookies?

Cookies are small text files that are stored on your device when you visit a website. They help us enhance your user experience on our site and help us learn what information interests you. This page describes what information our cookies gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site’s functionality.

How we use cookies

We use cookies for a variety of reasons detailed below. Primarily, we aim to enhance your experience shopping at Volume Orange, for instance by saving a shopping basket that you didn’t complete on a previous visit. We recommend leaving all cookies on if you are unsure whether you need them or not in case they are used to provide a service that you use.

Essential Cookies

Essential cookies are required so that you can move freely around our website and to allow us to remember certain choices that you have made. The details of these cookies are:

Data Capture Tool

This cookie is used to let us know that you have opened a data capture form on our website. No customer data is stored in this cookie. It is stored for one day.

Google Analytics

These cookies are used to collect information about how visitors use our website. The data is collected anonymously and reports are compiled including number of visitors, time on page, and what pages were visited. For more information on the Google privacy law please click the following link A user-ID will be assigned to logged in users, which allows for anonymised website tracking across multiple devices (table, desktop, mobile, etc.). No personally identifiable data is collected or connected to the user-ID and you can opt out by using the following tool


This Cookie is placed by Facebook. It enables us to measure, optimize and build audiences for advertising campaigns served on Facebook. It enables us to see how our users move between devices when accessing web site and Facebook, to ensure that our Facebook advertising is seen by our users most likely to be interested in such advertising by analyzing which content a user has viewed and interacted with on the web site. Note that this will require an active consent, which is completed by pressing the “Ok” button on the cookie policy pop-up.

For more information please visit the link below.


Optimizely uses persistent visitor-level cookies and local Storage to uniquely identify visitors, track their actions, and deliver consistent experiences across page loads. It sets a number of cookies, each storing a different set of data. For more information please visit the link below. snippet


Hotjar is a tool that aggregates data on how visitors to our site are using it. Hotjar uses cookies to collect non-personal information. Examples of the type of information collected include, but is not limited to, pages visited, how pages are used and interacted with, type of device and browser used and the country you are in. For more information on Hotjar, how it collects data, what data it collects and how to opt out of it collecting your information please read Hotjar's own privacy policy:

Disabling Cookies

At any time, you have the option to accept or decline the use of cookies by changing your browser settings. On most browsers, the “Help” portion of the toolbar will tell you how to prevent it from accepting cookies, how to have it notify you when you receive cookies or how to disable cookies altogether. Below are pages describing these settings in more detail for each browser:



Internet Explorer



Be aware that disabling cookies will affect the functionality of our website. Disabling cookies will result in also disabling certain functionality and features of the site. Therefore, it is recommended that you do not disable cookies.

Cookie Life span  Description
dwsid Current session Identifies the current browsing session.
sid Current session Identifies the current browsing session. Only used by customizations.
dwsecuretoken Current session Used to secure the session through HTTPS
dwcustomer 180 days Identifies a registered shopper. Used only when the shopper selects Remember Me.
dw_dnt Current session Controls client-side JavaScript for Commerce Cloud tracking features (Analytics, Einstein, ActiveData). Commerce Cloud sets it with each page response based on the value of the corresponding session attribute TrackingAllowed.
dwac Current session Analytics cookies used for data collection
dwpersonalization 180 days Analytics cookies used for A/B testing
dw_cookies_accepted_new Current session Cookie privacy functionality
dw_TLSWarning 15 minutes when true; 30 minutes when false Identifies users’ browser version
dw Current session Cookie privacy functionality
cqcid Current session Hashed ID for an unregistered shopper.
cquid Current session Hashed ID for a known shopper
__cq_uuid 13 months This cookie stores a random unique user identifier.
__cqact Current session Holds the queue of browser activities until they are sent.
__cqviews Current session Contains the most recently viewed recommendations
__cqsviews Current session Contains the products in the most recent search results
__cqcviews Current session Contains the products in the most recently viewed category page.
__cq_anchor Current session Contains the anchor products for recommendations on a page.
weird_get_top_level_domain Current session Detects the root domain on the page.
__cq_bc 30 days Contains activity history, such as the last 10 products viewed by the shopper.
__cq_seg 30 days Contains inferred shopping propensity attributes and other segment attributes used in predictive sort. (First-party version)
__cq_dnt 10 years Indicates that the browser has opted out of tracking for this site.
cq Current session Tests whether sessionStorage is available.
cq.anchor Current session Contains anchor product IDs.
cq.viewReco Current session Contains the most recently viewed recommendations.
cq.viewSearch Current session Contains products from the most recent search results.
cq.viewCategory Current session Contains products from the most recently viewed category page.
__cq_seg 30 days Contains inferred shopping propensity attributes.
uuid 13 months Contains a randomly generated user ID. Used to track data for analytics purposes.
bc 30 days Contains activity history, such as the last 10 products viewed by the shopper.
countryCode 10 years Contains Customer Country code. Used to help with proper site redirection in case no site path is used as well as Coutry preselection on checkout forms. Helping with language selection on multilingual sites and with store searches.



Provided by OneTrust

1 year It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. It contains no information that can identify the site visitor.


Provided by Vimeo

1 year It is used by vimeo to present video content. See more at:
_mcid 1 year This cookie is set to provide necessary services available through our website and some of its features, including access to secure areas.
nmstat 3 years Contains gather usage statistics about our website.
optimizelyEndUserID 6 months Stores a visitor's unique Optimizely identifier. It's a combination of a timestamp and random number. No other information about you or your visitors is stored inside.

Google Analytics



2 years

24 hours

This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
_fbp 10 years Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
_gcl_au 3 months Used by Google AdSense for experimenting with advertisement efficiency across websites using their services